xbox live game pass app how to uninstall a game

So long as you request the cancellation more than 10 days before the game’s launch it should be approved automatically. You also can’t refund any additional content for a game such as DLC, season passes and the like.Ĭancelling a pre-order is thankfully much simpler. While the above examples should make the game eligible for a refund, you usually also have to make your request within 14 days from the point of purchase, and only if you’ve played for less than two hours. Examples of eligible refunds include not being able to launch the game from the dashboard, severe bugs or glitches rendering a game unplayable, or - as mentioned - purchasing the wrong game (or version of a game), or a third-party buying the product without your consent. However, this is only if the company deems a product not fit for purchase.įor an Xbox refund, the product must be demonstrably faulty, or purchased either by mistake or by someone else accessing your account. In rare cases, such as with the bug-ridden launch version of Cyberpunk 2077, Microsoft will relax its rules on refunds. On Xbox, digital purchases are usually considered final.

Xbox live game pass app how to uninstall a game